Refund policy

Return & Refund Policy

At Roots & Origin, we are committed to providing high-quality herbal wellness products. As our products are consumable in nature, we follow a strict return and refund policy to ensure the safety, hygiene, and quality of every product we deliver.

Returns

Due to the consumable nature of our products, we do not in accept returns or exchanges once an order has been delivered.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, expired, or different from what you ordered, please notify us within 48 hours of receiving your order.

To help us resolve your request quickly, please provide:

- Your order number
- Clear photos of the product and its packaging
- A brief description of the issue

Once your request has been reviewed and approved, we will arrange a replacement or process a refund, where applicable.

Refunds

If your refund request is approved, the refund will be processed to your original payment method within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions about your order or our Return & Refund Policy, please get in touch with us:

Email: info@rootsandorigin.com
Phone: +91 8828828810