SHIPPING POLICY — ROOTS N ORIGIN
SHIPPING
- Free shipping on all orders above ₹1,000 anywhere in India.
- For prepaid orders below ₹1,000 — a shipping fee of ₹49 will be added.
- Cash on Delivery (COD) is available on all orders. For COD orders below ₹1,000 — a COD fee of ₹40 will be added. For COD orders above ₹1,000 — no COD charges.
- Shipping charges are calculated on your final cart value after any discount or coupon is applied.
DELIVERY TIME
- Your order will be dispatched within 1–3 working days of placing it.
- Delivery takes 5–10 working daysfrom the date of dispatch.
- Orders placed onSundays or public holidayswill be dispatched on the next working day.
- During festivals or special occasions, there may be a slight delay in dispatch and delivery. We will keep you informed.Please allow extra time
- We do not ship to PO boxes or military addresses. Rural areas may take 1–2 extra days.
RETURNS & REPLACEMENTS
- We take great care to send your order in perfect condition. But if something goes wrong, we will make it right.
- We will replace or refund your order at no extra cost if:
- The product was damaged during delivery
- There is a manufacturing defect
- A wrong product was sent to you
- You must raise a request within 5 days of receiving your order.
- Email us at care@rootsnorigin.com with your order number, reason for return, and a clear photo of the product showing the batch number and invoice.
- Once your return is approved, we will pick up the product within 4–7 days.
- The product must be returned in its original packaging with seals, labels and barcodes intact.
REFUNDS
- Once we receive and verify your returned product, your refund will be processed within 5–7 working days.
- Paid by card or net banking — refund goes back to the same account. Allow 5–7 days + 2–3 extra days to reflect.
- COD orders — we will do a bank transfer. Share your bank details on email. Allow 5–7 days + 2–3 days.
- If a replacement is not available, we will refund the full amount — no questions asked.
Questions? Email us at care@rootsnorigin.com. We respond within 1 working day.