Terms of service

Terms of Service

OVERVIEW

Welcome to Roots n Origin. Throughout this website, the terms "we," "us," and "our" refer to Roots n Origin. By accessing our website or purchasing our products, you agree to be bound by these Terms of Service, along with our Privacy Policy, Return & Refund Policy, and any other policies published on our website.

Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services securely.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access or use our website or purchase our products.

SECTION 1 – ACCESS & ACCOUNT

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate, complete, and up-to-date information, including your name, email address, billing details, shipping address, and payment information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. Roots n Origin shall not be liable for any loss arising from unauthorized use of your account.

SECTION 2 – OUR PRODUCTS

Roots n Origin offers herbal wellness and health products intended to support a healthy lifestyle. While we strive to provide accurate product descriptions, images, and information, actual product appearance, packaging, and colour may vary slightly due to photography, screen settings, or packaging updates.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Product information provided on our website is for general informational purposes only and should not be considered medical advice. We recommend consulting a qualified healthcare professional before consuming any herbal product, especially if you are pregnant, nursing, taking medication, or have an existing medical condition.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

SECTION 3 – ORDERS

Placing an order on our website constitutes an offer to purchase our products. We reserve the right to accept, reject, or cancel any order at our sole discretion.

Once your order has been confirmed and payment has been successfully processed, you will receive an order confirmation via email or SMS.

If an item becomes unavailable, there is a pricing error, or we suspect fraudulent activity, we may cancel your order and issue a full refund, if applicable.

All returns, replacements, and refunds are governed by our Return & Refund Policy available on our website.

Products purchased from Roots n Origin are intended for personal use only and may not be purchased for unauthorized resale.

SECTION 4 – PRICING & PAYMENT

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to update product prices, promotional offers, and discounts at any time without prior notice.

You agree to provide accurate payment and billing information for every purchase. By placing an order, you confirm that you are authorized to use the selected payment method and that sufficient funds are available to complete the transaction.

Roots n Origin uses secure third-party payment gateways to process payments. We do not store your complete debit card, credit card, or banking information on our servers.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.



SECTION 5 – SHIPPING & DELIVERY

We strive to process and dispatch all orders as quickly as possible. Estimated delivery timelines are provided for reference only and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Once your order has been handed over to our delivery partner, you will receive tracking details (where available). While we work with trusted courier partners, Roots n Origin cannot be held responsible for delays caused by the shipping carrier or events beyond our reasonable control.

Please ensure that the shipping address and contact details provided during checkout are accurate. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on this website, including but not limited to our logo, brand name, product names, text, images, graphics, videos, designs, product descriptions, and website layout, is the property of Roots n Origin or its respective licensors and is protected under applicable intellectual property laws.

You may access and use the content on this website solely for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, publish, transmit, display, or use any content from this website without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to third-party tools or services for your convenience. These tools are provided on an "as is" and "as available" basis without any warranties or guarantees from Roots n Origin.

We do not control or monitor these third-party tools and are not responsible for their functionality, availability, security, or performance. Your use of such tools is entirely at your own risk and subject to the terms and policies of the respective third-party provider.

We may introduce new tools, features, or services from time to time, which will also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services for your convenience or additional information.

Roots n Origin does not control, endorse, or assume responsibility for the content, products, services, privacy practices, or policies of any third-party websites. Accessing such websites is entirely at your own discretion and risk.

We encourage you to review the terms and privacy policies of any third-party website before making purchases or sharing personal information.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Roots n Origin operates its online store using Shopify's e-commerce platform.

While Shopify provides the technology and infrastructure that powers our website, all products, services, orders, payments, customer support, and transactions are managed directly by Roots n Origin.

Any questions, concerns, or claims regarding products purchased through our website should be directed to Roots n Origin. Shopify is not responsible for the products sold, order fulfilment, warranties, refunds, or customer support provided by our store.



SECTION 10 – PRIVACY POLICY

Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your information.

Our website is powered by Shopify. As part of providing our services, Shopify may collect and process certain information necessary to securely process orders, payments, and website functionality. By using our website, you acknowledge that your information may be processed by Shopify and other trusted service providers in accordance with their respective privacy policies.

For more information, please refer to our Privacy Policy available on our website.

SECTION 11 – FEEDBACK

We welcome your suggestions, reviews, comments, and feedback regarding our products and services.

By submitting feedback through our website, email, or other communication channels, you grant Roots n Origin the right to use, reproduce, publish, or display your feedback for business purposes, including improving our products and services, marketing, and customer communication.

You confirm that your feedback is your own, does not infringe upon the rights of any third party, and does not contain unlawful, offensive, defamatory, or harmful content.

We reserve the right to remove or decline to publish any feedback that violates these Terms or is considered inappropriate.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS

While we make every effort to ensure the information on our website is accurate, occasional errors relating to product descriptions, pricing, availability, promotions, or shipping information may occur.

Roots n Origin reserves the right to correct any errors, update information, or cancel orders if incorrect information has been published, even after an order has been placed. If your order is affected, we will notify you and process a refund where applicable.

SECTION 13 – PROHIBITED USES

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for any illegal or fraudulent activity.

  • Violate any applicable laws or regulations.

  • Infringe upon the intellectual property rights of Roots n Origin or any third party.

  • Upload or distribute viruses, malware, or other harmful software.

  • Attempt to gain unauthorized access to our website, servers, or customer information.

  • Interfere with the security or proper functioning of the website.

  • Use automated software, bots, or scraping tools to collect data from our website without our written permission.

  • Impersonate another person or provide false information.

We reserve the right to suspend or terminate access to our website if these Terms are violated.

SECTION 14 – USE OF AUTOMATED AGENTS

Any automated software, bots, crawlers, artificial intelligence tools, or similar technologies that access or interact with our website must do so in compliance with applicable laws and these Terms.

Roots n Origin reserves the right to restrict, block, or terminate access by any automated system that interferes with the normal operation, security, or performance of our website.

Unauthorized automated access intended to scrape content, overload our systems, or misuse our services is strictly prohibited.

SECTION 15 – TERMINATION

Roots n Origin reserves the right to suspend or terminate your access to our website or services at any time if you violate these Terms of Service or engage in activities that may harm our business, customers, or website.

Termination of access does not affect any rights or obligations that arose before the termination date. Provisions relating to intellectual property, limitation of liability, privacy, and other clauses that are intended to survive termination shall continue to remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information provided on our website, including product descriptions, health-related content, blogs, and other materials, is intended for general informational purposes only. While we make every effort to ensure the accuracy of the information, we do not guarantee that all content is complete, accurate, or up to date.

Our herbal products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. We recommend consulting a qualified healthcare professional before using any herbal product, especially if you are pregnant, nursing, taking medication, or have an existing medical condition.

All products and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Roots n Origin disclaims all warranties, whether express or implied, except where such warranties cannot legally be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Roots n Origin shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from:

  • The use or inability to use our website.

  • The use or consumption of our products.

  • Delays, interruptions, or technical issues affecting our website.

  • Errors or omissions in website content.

  • Any unauthorized access to your personal information beyond our reasonable control.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

Nothing in these Terms limits any rights that cannot be excluded under applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Roots n Origin, its employees, directors, affiliates, partners, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your violation of these Terms of Service.

  • Your misuse of our website or products.

  • Your violation of any applicable law or the rights of another person.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER & ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Roots n Origin regarding your use of our website and services.

If we choose not to enforce any provision of these Terms at any time, it shall not be considered a waiver of our right to enforce that provision or any other provision in the future.



SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms of Service to any other person without our prior written consent.

Roots n Origin reserves the right to assign or transfer its rights and obligations under these Terms in connection with a business transfer, merger, acquisition, or restructuring.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of our website, or your purchase of our products shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

SECTION 23 – HEADINGS

The section headings used in these Terms of Service are provided for convenience only and shall not affect the interpretation of any provision contained herein.

SECTION 24 – CHANGES TO THESE TERMS

Roots n Origin reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon being posted on this website. Your continued use of our website following the publication of updated Terms constitutes your acceptance of those changes.

We encourage you to review these Terms periodically to stay informed of any updates.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, our products, or our website, please contact us:

Roots n Origin

Email: info@rootsandorigin.com

Phone: +91 8828828810

We strive to respond to all customer enquiries as promptly as possible.